Trango has issued a voluntary product recall for Trango Vergo belay devices in batch numbers 16159 and 16195 that were sold after Oct. 1 2016. Trango’s press release states there were two instances where the lowering handle malfunctioned. No injuries have been reported due to this issue. Press release below.
Background: Trango has recently discovered that the handles on some Vergo belay devices may have loosened to allow lateral wobble or movement of the handle. If excessive downward force is exerted on a handle subject to lateral movement, the handle may over-rotate onto the front plate, preventing the front plate from moving freely, and impairing the device’s assisted braking capacity.
If the handle over rotates as described above, the assisted braking function is impaired or disabled, and the risk of uncontrolled descent increases significantly. Proper use of the Vergo, however, never requires the handle to move forward and over rotate onto the front plate. As of April 14 2017, Trango has received two reports of this issue occurring. No injuries have been reported due to this issue.
Identifying the Units: The units affected are in batch numbers 16159 and 16195. You can identify your Vergo’s batch number adjacent to the carabiner hole as shown in the photo below.
Remedy: After analyzing the issue, Trango has redesigned the Vergo’s handle attachment point and has modified the handle itself to prevent it from over rotating and impairing the free movement of the front plate.
Returning the Units: The recalled Vergos have been sold worldwide. If your device is affected, please email email@example.com for further instructions on how to return your Vergo visit here for instructions.
Repair or Replacement: Trango will replace6your Vergo as quickly as possible and will pay for all shipping costs to recall and return your Vergo back to you. The safety of our customers is our primary concern. We are sorry for any inconvenience that this may cause. Trango understands that any voluntary recall is inconvenient and we are working hard to ensure that you receive your replacement Vergo as quickly as possible.